DIRECTOR OF IT OPERATIONS

Securityplus Federal Credit Union

Windsor Mill • February 2024 – August 2024

• Leadership & Team Management
• IT Infrastructure, Network, and Systems Management
• Banking Operations & Core Systems
• Disaster Recovery, Business Continuity, and Resilience Planning
• Regulatory Compliance, Audit Preparedness, and SOW Development
• Cybersecurity & Compliance Management
• IT Service Management (ITSM) & Help Desk Operations
• IT Asset Management, Refresh Projects, and Cloud Integration
• Budget Management, Vendor Relations, and Strategic Planning
• Training, Knowledge Management, and Performance Metrics

IT MANAGER (Systems Engineer)

BrainScope Company

Chevy Chase • February 2017 – February 2024

• On-Prem Infrastructure & VMware Environment Management
• Azure Implementation & Hybrid Cloud Integration
• FDA Regulatory Compliance & QMS Development
• Vulnerability Management
• SDLC Implementation
• Disaster Recovery Site Development & IT Service Continuity
• Team Management & Scalable Support Structures
• ITIL-Based Service Management
• Vendor Relations, Supplier Management & Project SOW Development
• Service Transition & Change Management
• CSI
• Endpoint Security & SIEM Automation
• Communication Systems Optimization & Remote Work Technologies
• Storage Solutions & Disaster Recovery Planning
• Network Reliability & Capacity Planning
• IT Budget Management & Data Center Projects
• AI Framework Development & CRM Administration

DATACENTER OPERATIONS ANALYST

USAToday/Gannett

McLean • December 2013 – February 2017

• Systems Architecture & Operations Liaison
• VMware Infrastructure Upgrade
• Datacenter Operations Redesign
• Backup Operations Management
• Windows Domain Services & Active Directory
• Server Update & Migration
• IT Integration Post-Mergers
• Virtualization & Resiliency Enhancements
• Linux Server Management
• Storage Area Network (SAN) Management
• Vulnerability Assessments & Security
• Break/Fix Operations & Hardware Management

DATACENTER LAB ENGINEER (Datacenter Lab Specialist / Junior Tech)

Computer Sciences Corporation / Eagle Alliance, Annapolis Junction / DXC

• June 2010 – March 2013

• Server & Desktop Environment Management
• Network Services Management
• Advanced Networking & Infrastructure Implementation
• VMware Resource Realignment & Optimization
• Server Virtualization & Environment Streamlining
• Storage Management & Backup Solutions
• Data Center Airflow & Energy Efficiency
• Automated VM Health Monitoring Solutions
• Cross-Functional Team Leadership

INTERN

C.W. Architects

Columbia • 2009 – 2010

• IT Infrastructure Modernization
• Design Project Coordination
• Career Foundation & IT Skill Development

Master of Business Administration

University of Maryland University College

2023 - Present

Bachelor in Computer Networks and Security

University of Maryland University College / University of Maryland, Baltimore County

2010 - 2015

Pre-College: Architectural Design and Business Management

Carnegie Mellon

2009